Policies & Procedures:
Meet & Greets
Meet & Greets (M&G) are required before any services will be provided. M&G typically last around 30 minutes & are $30 (which will be applied to your first invoice). They are the purrfect opportunity for you & us to determine if we are the best fit: M&G is only to be scheduled if you are truly intending on utilizing our services.
Bookings
Our availability is limited & is on a first come, first serve basis. Bookings do not go on our schedule until the following is completed: Time to Pet account activated, agreements signed, M&G completed & payment is made in full. We get booked months in advance, so we strongly suggest giving us as much notice as possible so we hopefully are able to accommodate.
Keys
We strongly suggest that you have two copies to provide us at the end of the M&G. If keys must be picked up & dropped off, there will be a $15 fee each time we must do such. If keyless entry is insisted upon, please be prepared that our hands are tied in the event of a malfunction, power outage, etc.
Team Approach
We are fortunate to have a lovely team! Who are all extensively experienced, highly vetted, background checked, trained, insured, bonded, pet first-aid/CPR certified, & carry pet first-aid kits on them. We pride ourselves in our team approach. If there is a specific Fairy Dogmother you prefer, the more notice you give us, the better chance they will be able to take care of your fur babies. We cannot guarantee the same Fairy Dogmother will be available every time but do not worry our whole team is wonderful.
Vaccinations
We require that all canine & feline fur babies be vaccinated against rabies & are treated against fleas & ticks. Your pet(s) is in manageable health & any/all conditions are being managed properly.
No Every-Other-Day Care
We do not offer "every-other-day" visits. Your fur babies need more care than that. So much can happen in that time.
Heat & Inclement Weather
Our #1 priority is to keep your pets safe and comfortable while in our care. If it is too hot/cold outside or we're experiencing inclement weather of other types (hail, lightning, etc.), visits and routines will be modified to achieve this. In case of snow, ice, etc., we will do our absolute best to make every visit on time. If bad weather is predicted while you are gone, we ask that you speak with your emergency contact(s) to ensure they are available, just in case. For our safety, please remove any snow, ice, and debris from all walkways & driveways before leaving. We would greatly appreciate it if significant snowfall is predicted if you would have someone ready to plow your driveway.
Time Blocks
Drop-in visits/Dog walking, Adventure hikes, & Farm care are provided within time blocks.
Morning- 8 am-11am
Afternoon 12 pm-3 pm
Evening 3:30 pm-8 pm
Guaranteed times go to those who require time-sensitive medications. We can usually make your preferred time work, but we cannot guarantee that it will always be the case.
Cancellation Policy
Cancellation Policy: Clients may cancel anytime they want, but our cancelation policy is: These dates & times are specifically being held for you and your pet(s). So please understand that we are turning down other clients/opportunities in order to accommodate your booking. If, for any reason, you must cancel or reduce the amount of care that is needed, be sure to get in touch with Kaley (our owner) asap. Fairy Dogmothers reserves the right to waive or adjust this policy on a case-by-case basis.
Cancellations for live-in care/vacation visits are as follows: If the client provides at least 30 days' notice, then the client will get a 50% refund of their original payment. The exception to this is holiday visits; if you must cancel/reduce, no refund will be given, considering the demand for those times.
​
Weekly walking clients: if 7 days notice is given a full refund will be given. If this becomes a consistent issue, we have a right to change this policy, as our weekly walks are very limited.
​
Thank you for being amazing clients & understanding the challenges of being a small business!
Safety
Safety is our #1 priority always! The safety of your pets & our team. You must let Fairy Dogmothers know of any individuals who will have access to your home while your pets are our responsibility. In the event that there is an unannounced individual at or in your home during the time care is scheduled, we will try our best to contact you, but if we are unable, our safety procedures will proceed.
Pupcharges
Weekend Booking Policy: An additional $10/day Friday-Sunday will apply to all services.
​
Holiday Policy: An additional 25% will apply to holiday visits (if applicable, the 25% will apply to the holiday itself, two days prior, as well as two days after). The holidays that this applies to include: MLK day, Valentine's day, Presidents day, Easter, Mother's day, Memorial day, Father's day, 4th of July, Labor Day, & Thanksgiving. The exception is Christmas Eve through New Year's day, all days booked during this time, the additional 25% will apply.
​
​Last-Minute Booking Fee: An additional 15% will be added if seven days' notice or less is given.
​
​Pet Errands: If your pet(s) run out of a necessity such as food, treats, poop bags, litter, etc, while you are away & we must go out to get such items, this will apply. The price is hourly & does not include the cost of items.
​
​​Key & Payment Pick-up/Drop-off: If we need to pick up/drop off keys or payment there will be a $15 fee each time.
​
Overnight slumber pawjama party: (9 pm-7 am) is an add-on to our live-in service; Only if we aren't needed until 9 pm the first evening of the stay or we can leave by 7 am the last day. Our live-in care is structured to be more affordable than overnights + drop-ins during the day.
​
​Parking: If we must pay for parking to taking care of your pets, we require that we are reinbursted for such fees.
Payment
Payment is due in full for the services requested to go on our books. It's easier for both parties, you will not have to worry about it. We understand that things happen, however, we are specifically blocking our our availability for you & your fur babies. Thank you for understanding the struggles of being a small business!
Picture Purrfect
The pets we take care of are just so adorable, we love to takes lots of pictures to send to pawrents & to post on our social media/website. We will not post while you are still away & are very careful to not include any identifying aspects (if there are any we wiill blur them out). We usually only include the first letter of the fur babies name. We take client privacy extremely seriously.
Fairy Dogmothers reserves the right to refuse any service if we do not feel we are the perfect fit or if care does not align with our Fear Free Pledge.
FAQs
What does the process of joining the Fairy Dogmothers family look like?
Step # 1: Please review our policies & procedures carefully to ensure you're comfortable with them.
Step # 2: Fill out our client intake form to confirm that we are available, given your location, expectations, and dates care is needed. We will get back to you asap (please allow up to 48 hours for us to get back to you to schedule our complimentary 30-minute meet & greet, provide you with our price list, add you to our pet-sitting software (Time to Pet), & which our service agreement is on for you to fill out prior to the meet & greet.
Step # 3: Add our email to your email contacts to ensure you receive our emails & they are not going to spam; fairydogmothersllc@gmail.com
Step # 4: Meet & Greet- You get to meet at least two of our team members. We get the chance to meet you and your pets; you can show us everything pertaining to them & your home.
Step # 5: Once we've guaranteed we're the purrfect fit, we will proceed with the booking. Once payment is made in full, then your booking will be officially placed on our books.
Step # 6: Yay!! You are officially a part of the Fairy Dogmothers family. You can now enjoy your time away worry-free, confident that your pets & home are in excellent hands.
Why should you choose a professional in-home pet sitter?
Choosing a professional in-home pet/house sitter benefits you and your pets significantly.
Benefits for your pet(s): staying at home in their environment, pets are happier, experience significantly less stress at home, being surrounded by familiar sights, smells, and sounds, following their regular routine, receiving love and personal attention when required having someone responsible in case of an emergency, eliminating the trauma of travel or an unfamiliar environment, helping to ensure good health (no exposure to other animals' illnesses or parasites), professionals are experienced in working will all different types of pet personalities, & being able to effectively spot/avoid potentially dangerous situations.
Benefits for pawrents: you'll be able to enjoy yourself & relax during your time away knowing that your pet is in caring & loving hands, having the confidence that the pet sitter can deal with any issues that may arise, not having to impose on family, friends, or neighbors, and knowing a professional is in your home, taking care of the little things (grabbing the mail, watering the plants, taking out the trash/recycling), & your home is less likely to be a target fo a burglar because your home will looked "lived-in".
Why should you choose Fairy Dogmothers, LLC?
As professional pet sitters, we have over 20 years of extensive pet-sitting experience between our team. Fairy Dogmothers LLC is licensed in the state of Ohio, insured and bonded by the business insurers of the carolinas, Fear Free Certified Pet Care Providers, certified in Cat & Dog First Aid/CPR & each team member has a pet first-aid kit with them. Having a team means we are more likely to be able to accommodate requests, especially last-minute ones. Our experience includes medication administration (topically, orally, eye/ear drops, & injections), senior dog/cat, kitten/puppy, special food preparation, and experience beyond caring for dogs & cats. We also have experience with pigs, horses, goats, sheep, chickens, ducks, reptiles, fish, birds, guinea pigs, rabbits, and chinchillas. We pride ourselves in our experience with the fur babies we've cared for that required extra love. We've taken care of pets that are blind, deaf, have severe separation anxiety, chronic allergies, epilepsy, epilepsy, ulcerative colitis, chronic pancreatitis, kidney disease, and other chronic medical conditions. We have a wonderful vet technician on our team, Melinda. Beyond our experience & qualifications, we have a genuine love for all animals. As pet pawrents, we completely understand the importance of finding reliable pet care, the reality is that our pets are a part of our family. We use pet sitting software, Time to Pet, to provide updpates, photos of your fur babies, visit reports, & GPS verification/tracking.
Fairy Dogmothers is one of the few local professional pet sitters offering live-in care. One of even fewer that offer 24-hour care!
Will Fairy Dogmothers be the best fit for your family?
We are the first to admit we are not the purrfect fit for every family. We will not be the perfect fit if:
-
Uncomfortable with our policies & procedures.
-
Uncomfortable with our team approach.
-
​Micromanagers. We cannot do our job to the best of our ability if we are being micromanaged.
-
Not able to treat our entire team with kindness or respect.
-
​Expecting exact times. Guaranteed times go to those who require time-sensitive medications. We can usually make your preferred time work, but we cannot always guarantee that it will always be the case, unless your pets need time-sensitive medications.
-
Expectations of constant updates. We want to give your pet(s) our undivided attention! At the end of visit or day of live-in care pawrents will recieve a visit report/update, & picture (pet permitting).
-
​If you are set on using methods that use fear or force to motivate the pets, such as prong/pinch collars, choke chains, or electronic shock collars. We are Fear Free Certified Professionals who would love the opportunity to educate on other options.
-
​If your pets are not treated against fleas & ticks.
​​
What is included in your live-in care?
Slumber pawjama party (9 pm-7 am), breakfast routine, dinner routine, medication administration, special food preparation, any other reasonable expectations pertaining to your pets daily routine, taking care of the house (watering plants, mail collection, taking out the trash/recycling, light/curtain rotation, making sure your home looks "lived-in"), sending you updates/pictures, & most importantly, unlimited attention & love for your pet(s). We will basically move into your home for the duration of the stay & ensure that your pet(s) normal routine is not disrupted. This is what is guaranteed for every tier of live-in care. Since our live-in service is set up in a tiered system, please fill out our client intake form completely so we can give you the most accurate rate.
How much does your services cost?
Our services are completely customizable! In our experience, every family and expectations are unique. We have listed the starting prices with most of our services to give a general idea. Please fill out our client intake form in order to schedule a complimentary 30-minute meet and greet & to receive a more accurate quote. Please don't leave out any of your pets no matter the amount of care needed for them.
What types of pets do you care for?
We take care of all different types, breeds, and sizes of pets. While the pets we take care of the most often are dogs, cats, & other small household pets (bunnies, guinea pigs, etc.), we have extensive experience well beyond that (including but not limited to horses, goats, pigs, reptiles, chickens, ducks, etc.). We would love to meet any pets you have!
What is your service area?
Hudson, Peninsula, Boston Heights, Richfield, Fairlawn, Bath, Hinkley, North Royalton, Broadview Heights, Brecksville, Macedonia, Sagamore Hills, Strongsville, Independence, Walton Hills, Glenwillow, Solon, Bentleyville, Chagrin Falls, Reminderville, Aurora, Northfield, Twinsburg, Solon, Streetsboro, Stow, Cuyahoga Falls, Akron, Copley, Tallmadge, Munroe Falls, Kent, Brimfield, Rootstown, Ravenna, Randolph, Mogadore, Suffield, Hartville, Uniontown, Portage Lakes, Green, & Canton. We do provide care beyond these cities, but a travel fee will apply.
How far in advance do you take bookings? How much notice do you require?
We get booked many months in advance (especially our live-in service), and because of this we suggest booking asap. We do prefer as much notice as possible, however, we completely understand that emergencies come up, and we will do our very best to accommodate. If seven days notice or less is given our last-minute booking fee will apply.
What are your hours of operation?
While we provide pet care 365 days a year, including all holidays.
Our office hours are 9:30 am to 5:30 pm Monday-Friday, & 3-5 Saturday-Sunday. Obviously, you are more than welcome to contact us outside office hours; we will get back to you asap!
What is the best way to contact you?
Text or email is strongly preferred as we are frequently on the go. Giving your pets our undivided attention is just as important to us as giving you the same. We truly appreciate your understanding of how we run our small business!
​
Email- fairydogmothersllc@gmail.com
Text- 330.810.0390